Elevating Patient Experience to Boost Recruitment: A Concierge Approach to Clinical Trial Participation
Time: 9:30 am
day: Day One AM
Details:
- Discussing how a simple “patient experience” initiative transformed trial engagement and retention at the Montreal Neurological Institute
- Building personalized, non-clinical support systems to create a sense of partnership, not participation
- Demonstrating the tangible impact of patient-centered care: from one advocate’s word-of-mouth to full cohort recruitment ahead of schedule
- Lessons for sites and sponsors on how to sustainably integrate patient concierge roles into study budgets and operations
